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Posted

I am running KSE 3.3.5 on Windows 10. The newer cloud save version does not work at all on my computer so I settled for an older version. It worked perfectly fine until today. Whenever I click on it, it does not open up. I tried running it in compatibility mode, as administrator, restarting my computer and even re-downloading it. KSE still refuses to open. What is the cause of this? Any help would be appreciated.

Posted

Okay I looked at the event log and I found the problem below. What should I do next?

 

 

 

Log Name:      Application
Source:        Windows Error Reporting
Date:          5/16/2016 5:16:27 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      DESKTOP-GJGLVRQ
Description:
Fault bucket 73988347485, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
 
Problem signature:
P1: kse_335.exe
P2: 3.3.5.0
P3: 50a21a5d
P4: StackHash_bdcb
P5: 0.0.0.0
P6: 00000000
P7: c0000005
P8: PCH_AC_FROM_ntdll+0x0007718C
P9: 
P10: 
 
Attached files:
C:\Users\Alex.DESKTOP-GJGLVRQ\AppData\Local\Temp\WER63D6.tmp.WERInternalMetadata.xml
C:\Users\Alex.DESKTOP-GJGLVRQ\AppData\Local\Temp\WER74EE.tmp.appcompat.txt
C:\ProgramData\Microsoft\Windows\WER\Temp\WER785A.tmp.dmp
C:\Users\Alex.DESKTOP-GJGLVRQ\AppData\Local\Temp\WER7EA5.tmp.WERDataCollectionFailure.txt
 
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_kse_335.exe_51dbe9892fc8424f2cf95f9aaa46aa52ef644_49b6af7b_17dc943d
 
Analysis symbol: 
Rechecking for solution: 0
Report Id: 181e1ab7-aa32-4509-b180-a448fbee9751
Report Status: 4104
Hashed bucket: f5c592da1ce8b6134cf3ccf077bcc703
Event Xml:
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-05-16T21:16:27.669743800Z" />
    <EventRecordID>15960</EventRecordID>
    <Channel>Application</Channel>
    <Computer>DESKTOP-GJGLVRQ</Computer>
    <Security />
  </System>
  <EventData>
    <Data>73988347485</Data>
    <Data>1</Data>
    <Data>APPCRASH</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>kse_335.exe</Data>
    <Data>3.3.5.0</Data>
    <Data>50a21a5d</Data>
    <Data>StackHash_bdcb</Data>
    <Data>0.0.0.0</Data>
    <Data>00000000</Data>
    <Data>c0000005</Data>
    <Data>PCH_AC_FROM_ntdll+0x0007718C</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
C:\Users\Alex.DESKTOP-GJGLVRQ\AppData\Local\Temp\WER63D6.tmp.WERInternalMetadata.xml
C:\Users\Alex.DESKTOP-GJGLVRQ\AppData\Local\Temp\WER74EE.tmp.appcompat.txt
C:\ProgramData\Microsoft\Windows\WER\Temp\WER785A.tmp.dmp
C:\Users\Alex.DESKTOP-GJGLVRQ\AppData\Local\Temp\WER7EA5.tmp.WERDataCollectionFailure.txt</Data>
    <Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_kse_335.exe_51dbe9892fc8424f2cf95f9aaa46aa52ef644_49b6af7b_17dc943d</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>181e1ab7-aa32-4509-b180-a448fbee9751</Data>
    <Data>4104</Data>
    <Data>f5c592da1ce8b6134cf3ccf077bcc703</Data>
  </EventData>
</Event>

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